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Webinars for the whole veterinary team

How to Set, Meet and Exceed Client Expectations: A Focus on Dermatology Cases

Free Webinar brought to you by Hill’s Pet Nutrition USA – Clinical Series
1 Hr of RACE CE approved
Approved for 1 hour of NYSED credit

Dr. Sara Ramos

Start Date
July 8, 2021
If you are attending from the United States or Canada, or the U.S. territories of Puerto Rico and the Virgin Islands, and need this webinar for RACE credit, please fill out the Hill’s survey at so we can certify your CE credits with RACE/AAVSB.


In many cases that I see for the first time, I notice very quickly from my new clients that there is an expectation on me to produce immediate results. Most clients expect that if they are seeing a boarded dermatologist that they will receive instant long lasting relief of their pet’s dermatologic disease. Routinely, there is a disconnect between the clients expectations and what actually is going to take place at our first appointment. We live in a fast paced world with immediate access to resources, and now because of that, clients expect instant results from the veterinary field as well. In order to attempt to achieve the results desired from the client, we must first fully prepare the client by re-setting their expectations. From there, through consistent communication and owner compliance and adherence to the prescribed protocol, we likely will meet and hopefully exceed those expectations. The goal of this seminar is to review the importance of setting client expectations, explore the methods of setting those expectations, and discuss how to continually meet and exceed our client’s needs. This seminar will focus on dermatology cases but can be applied to any field of veterinary medicine where we are treating chronic disease.

When is it?

Note: This webinar is being recorded. If you are unable to attend the live lecture, a link to the recording will be shared with you a few days following the lecture.


Sara Ramos

DVM, Louisiana State University, 2015

Dr. Sara Ramos grew up in Louisiana and graduated in 2015 from the LSU School of Veterinary Medicine. Following graduation she completed a one-year rotating internship at the University of Georgia College of Veterinary Medicine, which is where she was inspired to pursue a career in dermatology. She then returned to LSU where she completed both a one-year dermatology internship and a three-year dermatology residency. Dr. Ramos became a board certified Dermatologist in 2020 and now serves the dermatology needs of pets in the New Orleans and Baton rouge area working at Veterinary Specialist of Greater New Orleans and Capital Area Veterinary Specialists. Dr. Ramos is very passionate about continuing to learn and teaching others within the field of dermatology.

Watch the Recording of this lecture and get your CE certificate here