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Webinars for the whole veterinary team

Anger and Grief: Helping Clients Through Difficult Situations

Free Webinar brought to you by Hill’s Pet Nutrition, USA – Innovation Series
1 Hr of RACE CE approved
Approved for 1 hour of NYSED credit

Francesca Tocco

Start Date
February 3, 2021
If you are attending from the United States or Canada, and need this webinar for RACE credit, please fill out the Hill’s survey at so we can certify your CE credits with RACE/AAVSB


Within the context of veterinary medicine, primary caregiving focuses on non-human animal patients. However, another important component of veterinary medical practice is the ability to successfully interact with and address the needs of the human clients within the medical team setting. The important roles played by technicians, veterinarians, and office personal cannot be overlooked when clients are facing difficult choices for their animals. In particular, complicated medical cases with multiple diagnoses, long-term treatments, and outcomes that lead to loss of the animal can be particularly wearing not only on clients but also the veterinary medical team. In this program, participants will learn about the importance of acknowledging the emotional journey some clients may experience and how to help normalize their experience.

When is it?

Note: This webinar is being recorded. If you are unable to attend the live lecture, a link to the recording will be shared with you a few days following the lecture.


Francesca Tocco

MSW, LCSW, LMSW-C, Veterinary Social Worker

Francesca has been a Veterinary Social Worker since 2012. She is a Licensed Clinical Social Worker (LCSW) in the State of Missouri and a Licensed Master's Social Worker with the Clinical designation (LMSW-C) in the State of Michigan. Francesca earned her MSW at the University of Michigan in Ann Arbor-- GO BLUE! Additional clinical interests include Postpartum Depression and Anxiety; and Adverse Childhood Experiences (ACEs). At home her pack includes: 2 Spinone Italiano, 4 cats, 1 canary, goldfish, and a part-time beagle.

Watch the Recording of this lecture and get your CE certificate here