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Consult Tips and Tricks
Dr Lachlan Campbell & Dr Mari-Leen Kroezen
What You'll Learn
The aim of this lecture is to reduce the anxiety many new grads may feel when first stepping into the consult room as the primary clinician responsible for their patient. We look at the foundations of what a good consult is built on and how to use these to deliver a great client experience and excellent patient care. The speakers share many practical tips and tricks they learnt through years of experience in the consult room and how you can benefit from learning from their mistakes and successes on how to best advocate for your patient.
Meet Your Speaker
Dr Lachlan Campbell
Chief Veterinary Officer, Vets Central BVSc(hons) BScApp(hons) BSc Dip.Mgt MANZCVS(Surgery) MICDA
Lachlan completed his studies at the University of Queensland and has experience as a rural mixed, small animal emergency and general practice veterinarian both in Australia and in the United Kingdom.
His extensive management experience includes holding previous roles such as General Manager Veterinary Services, State Veterinary Manager, Veterinary Director, and Business Development Manager. Lachlan has special interests in ultrasonography and surgery and has completed his MANZCVS (surgery). He is passionate about standards of care, continued education, mentoring, business operations, and staff well-being within the veterinary industry.
Dr Mari-Leen Kroezen
BVSc MApplSc BSc (Zool)
Originally from South Africa, Mari-leen began her career with a foundation in Zoology before relocating to Australia to pursue her passion for animal health. She completed further studies in Wildlife Health at the University of Sydney, before graduating with a Bachelor of Veterinary Science from James Cook University in 2010.Over the past 16 years, Marileen has built extensive experience as a small animal veterinarian, working across a wide range of general practice clinics throughout Queensland and the Northern Territory. Her time in practice has shaped a strong interest not only in clinical care, but in how veterinarians communicate, influence client decision-making, and ultimately drive better patient outcomes. She recently joined VetsCentral in the Veterinary Services department as Veterinary Development Manager, where she is passionate about supporting veterinarians to grow in confidence, capability, and clinical excellence.
Outside of work, she enjoys hiking, swimming, and spending time with her family and her pets, Hugo Boss her 9 year old Bernese Mountain Dog and Alfie, the laziest ever Ragdoll.